Effective Date: August 9, 2025
Last Updated: August 9, 2025
Consently LLC ("Consently," "we," "our," "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you use our services through https://consently.org(the "Site") and our related applications, software, and services (collectively, the "Services").
Geographic Limitations: Our Services are intended only for use within the United States and are not available in Canada, Mexico, any U.S. territory or province, or the states of New York and California. Any attempt to use the Services from these restricted locations is prohibited.
Industry Limitation: Consently does not provide, support, or facilitate medical insurance services of any kind. Our platform is tailored exclusively for licensed life insurance agents and their clients to securely collect, store, and transmit life insurance–related data.
By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, do not use our Services.
A. Information You Provide Directly
- Full name
- Contact information (email address, phone number, mailing address)
- Government-issued identification (if required for verification)
- Professional licensing details, including National Producer Number (NPN), state of residence, and licensing category, collected for verification against your state’s Department of Insurance database
- Financial details for payment processing (via Stripe)
- Client intake data entered by you or your clients, which may include:
- Social Security Numbers
- Date of birth
- Address history
- Financial and insurance information
- Sensitive categories such as health-related data (only with explicit consent)
B. Information Collected Automatically
- IP address
- Browser type and version
- Operating system
- Pages viewed and time spent on the Site
- Device identifiers
- Cookies and similar technologies (see Section 5)
C. Information from Third Parties
- Public licensing databases (to verify credentials)
- Payment processors (transaction history)
- Analytics providers (usage patterns)
We use the information we collect to:
- Provide, operate, and maintain the Services
- Process payments and fulfill transactions
- Manually review and verify all account sign-ups by confirming that licensing details match official state Department of Insurance records (including NPN lookup) before activation
- Conduct quarterly license compliance reviews for all active accounts to ensure licenses remain active, Continuing Education (CE) requirements are current, and there are no suspensions or revocations
- Store and secure sensitive client information
- Comply with legal and regulatory requirements
- Prevent fraud and enhance security
- Improve our platform and user experience
- Communicate updates, notices, and support responses
We process your personal data on the following legal bases:
- Consent – You have given clear consent for processing (e.g., client intake forms)
- Contract – Processing is necessary for the performance of a contract (e.g., subscription)
- Legal Obligation – To comply with applicable laws and regulations
- Legitimate Interests – For security, fraud prevention, and service improvement
We use cookies, pixels, and analytics tools (including Google Analytics) to remember login sessions, measure site traffic and usage trends, and improve service performance. You can manage cookies through your browser settings, but disabling them may affect your experience.
We do not sell personal information. We may share information with:
- Service Providers: AWS (cloud hosting), Stripe (payment processing), Twilio (communications), Google Analytics (analytics), and other subcontractors
- Legal and Regulatory Authorities: As required by law
- Business Transfers: If Consently is acquired or merged, your data will transfer to the new entity
We retain personal data for 7 years after last activity unless a longer period is required by law. Upon expiration, data is securely deleted or anonymized.
We use industry-standard encryption, secure data centers (AWS), and strict access controls. No system is 100% secure, but we continuously monitor for vulnerabilities.
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Request correction or deletion
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent at any time
To exercise your rights, email support@consently.org. We will respond within 30 days.
In the event of a breach, we will notify affected parties within 72 hours of discovery, in compliance with applicable law.
Our Services are not intended for individuals under 18 years of age. If we learn we have collected information from a minor, we will delete it immediately.
If you are outside the United States, your information will be transferred to and processed in the United States, where data protection laws may differ.
If we discover that a user is accessing the Services from a restricted location, for purposes related to medical insurance, or with an inactive/suspended license, we may immediately suspend or terminate the account without notice and without refund.
We may update this Privacy Policy from time to time. For material changes, we will provide you with at least 30 days’ advance notice before the changes take effect, unless required by law or for security purposes. Notification methods may include:
- Email sent to the address on file
- Prominent notice within your account dashboard
- Posting a banner or pop-up on our website
If the update is material, you will be required to review and electronically acknowledge the updated Privacy Policy before continuing to use the Services. Your continued use of the Services after the effective date constitutes your acceptance of the revised terms.
Consently LLC
30500 Van Dyke Ave, Suite 800, Warren, MI 48093
Email: support@consently.org